DELIVERY METHODS AND TIMES Products are shipped via express courier, and delivery times vary depending on the destination, the time the order is placed, and product availability. In any case, delivery times will never exceed those set forth in Article 6 of Legislative Decree 185/99. For available goods, delivery to the courier occurs within 2 working days from the time the order confirmation is sent to the customer. Barring unforeseen circumstances, delivery times within Italy will be 2 working days from delivery to the courier. For Puglia, Basilicata, Calabria, Sicily, and Sardinia, delivery times will generally be 3 working days. For hard-to-reach locations, such as mountainous areas, smaller islands, and remote suburbs, delivery times will be 3-4 working days. Upon receipt of the goods, the customer must strictly verify that the package is perfectly closed, intact, and undamaged. Each package is secured with a security tape to prevent opening and to indicate any tampering attempts if the tape is damaged. If the security tape is damaged, the customer must immediately notify the courier, accepting the package with a specific reservation, indicating where and how the damage occurred. Otherwise, the package will be deemed to have been delivered. If the customer is unavailable at the time of delivery, the courier will leave a note. A second delivery attempt will be made the following day. If the order is still unable to be delivered, the customer must contact the courier as soon as possible to arrange delivery within a maximum of two business days. To ensure unhindered delivery, the customer is required to include a mobile phone number in the delivery information. RIGHT OF WITHDRAWAL Pursuant to and for the purposes of the Consumer Code, as amended by Legislative Decree no. 21/2014, the Customer is entitled to exercise the right of withdrawal, without penalty and without specifying the reason, within 14 calendar days from the date of delivery of the purchased item. To exercise this right, the Customer must send, within the indicated timeframe, an email to info@glowdonna.it indicating: the subject of the request (REFUND - ITEM EXCHANGE), Name, Surname, Address, Order Number, Telephone Number. As soon as this communication is sent, the Customer must ship, at their own expense and using a courier of their choice, the product they intend to return, including a printout of the email sent. The shipping address is: Glow Donna di Natale Mele – Via Santa Maria del Pozzo, 152 80049 Somma Vesuviana (NA) – VAT number: 009592211214 – CF MLENTL98R24G795N The returned product must reach GLOW DONNA within a maximum of 14 calendar days from the date on which you communicated the withdrawal. Once the returned product has been received, GLOW DONNA will proceed with: REFUND: via direct refund via PayPal, Stripe, Klarna. Or via bank transfer in case of cash on delivery. The refund will be made within 14 days of receipt of the product by GLOW DONNA. The refund will include the cost of the returned product and will not include shipping costs. Return shipping is always the responsibility of the customer. ITEM EXCHANGE: when the product arrives at the headquarters, the exchange will be sent, the re-shipping costs are the responsibility of the customer. In this case, the email and the related printout must specify that you wish to exchange the item and the desired item. The customer will be held responsible, and therefore not liable for compensation, for any decrease in value of the goods resulting from handling other than that strictly necessary to establish the nature and characteristics of the item. All risks related to the transport of the returned product are the responsibility of the customer. The return shipment is always the customer's responsibility. Reshipping is always the customer's responsibility. To assist the customer in exercising the right of withdrawal, here is an example of an email communication, which should also be included in the package in which the returned product is shipped: Subject: ITEM EXCHANGE NOTIFICATION Order number: INDICATE THE ORDER NUMBER Buyer information: INDICATE NAME, SURNAME, ADDRESS, TELEPHONE, EMAIL Desired size: INDICATE THE NEW ITEM